Terms & Conditions

The purchase of your travel booking constitutes an agreement between the traveler(s), customer(s), and/or purchaser(s) (collectively, “you” or “customer“) and Beyond Times Square (“we“, “us“) pursuant to the following terms and conditions (“Terms“): 

1. Customer Information: To book please provide the following information: 

a. Credit card information (Beyond Times Square will provide payment link) 

b. Name of Primary Guest (if booking includes hotel, please provide name of each guest) 

2. Payment: 100% of the program fee is due at the time of booking.

3. BTSQ reserves the right to deny bookings that do not meet certain requirements such as length of stay, inclusivity of travel components, or minimum price.  

4. Rates and Availability: Please note that rates and availability are subject to change until confirmations are received. No bookings are confirmed until payment is received and booking is processed. 

Bookings requiring any services or components that cannot be immediately confirmed cannot be accepted less than 3 business days before the first travel component. Late booking fees may apply for bookings confirmed within 7 days of travel.

5. Cancellation Policy  

• Cancellations made 46 days or more prior to arrival: 50% of booking cost will be retained by BTSQ*  
• Cancellations made 45 – 31 days prior to arrival: 75% of booking cost will be retained by BTSQ*  
• Cancellations made 30 days or fewer prior to arrival: 100% of booking cost will be retained by BTSQ

*–Plus 100% cost of any non-refundable services such as, but not limited to, special events, theater tickets, sporting event tickets, concert tickets, attraction tickets, non-refundable hotel rooms or no-show fees.

6. Reschedule Policy: 

If you would like to reschedule a booking, a re-scheduling service fee may apply, plus the cost of any non-refundable services.

7. Travel Protection: The purchase of travel insurance is highly recommended and coverage depends on the specific policy you purchase. Should you elect to obtain coverage, the travel insurance policy you purchase to cover these travel arrangements will dictate any coverage for financial loss.  We are not an insurance company, and we have no responsibility for the submission, payment, or adjustment of any insurance claims. You must submit any claims directly to your insurance company named under your policy.  

8. Restaurant Reservation Policy:

a. Availability – All restaurant bookings are subject to availability. Many of the best restaurants do not allow reservations to be made until 30 days or less prior to the date of service. We will do our best to accommodate the requested reservation time, but we cannot and do not guarantee it.  If another time is available, we will book it and advise of the change.

b. Credit Card to Hold Reservation –  Many of the best restaurants require a credit card at the time of booking to hold the table. To simplify matters, Beyond Times Square uses its corporate card to book these reservations. You are responsible for all fees, including without limitation any fees charged for no-shows, late arrival or cancellation of your reservation, charged by any restaurant we book for you.  ALL RESTAURANT RESERVATION PENALTIES/FEES ARE THE RESPONSIBILITY OF THE GUEST AND WILL BE CHARGED TO THE CARD ON FILE.

9. Weather: Tours/services operate rain or shine.  If the conditions are extreme or deemed unsafe by the supplier, we will endeavor to reschedule your program.  If we are unable to reschedule your program, we will refund to you all amounts that the supplier refunds to us.

10. Overtime, Additional Services and Late Arrival. Any overtime or additional services incurred by customer while traveling is the responsibility of the customer.  Customer will be billed by Beyond Times Square for overtime or additional services after the event. It is the responsibility of the customer to notify us if there is a change in the arrival or departure time of a carrier, including without limitation flight or a rail itinerary, or if there is a change in such transportation. Customer hereby agrees that if failure to notify us in a timely manner results in additional charges for transportation, guides, attractions and/or entertainment, then customer will reimburse us promptly upon receipt of an invoice. Customer further agrees that Beyond Times Square is not responsible for delays or cancellations by a carrier that results in the loss of services, such as, but not limited to, theater and concert performances, tours, attraction admissions, dining arrangements, accommodations, or any other service booked on behalf of the customer by Beyond Times Square.

11. Responsibility. Our job is to provide you with the best experience possible, but we cannot and do not guarantee the quality of services provided by third parties. Beyond Times Square and its employees, shareholders, officers, directors, successors, agents, and assigns do not own or operate any entity that provides goods and services for your travel, including without limitation lodging facilities, airline, vessel, motor coach, or other transportation companies, guides or guide services, local ground operators, providers, or organizers of optional excursions, food service providers, etc. All such persons and entities are independent contractors and are in no way affiliated with Beyond Times Square. 

12. Liability. You understand and agree that Beyond Times Square is merely an agent booking services for your benefit. Accordingly, you agree that, to the fullest extent permitted by law, Beyond Times Square is not and will not be liable for any acts, including without limitation any negligent or willful acts or failure to act, of any travel service provider or of any third party, and Beyond Times Square is not and will not be responsible for any injury, loss, death, inconvenience, delay, or damage to person or property in connection with the provision of any goods or services, whether resulting from, but not limited to, acts of God or force majeure, illness, disease or epidemic, acts of war or civil unrest, insurrection or revolt, animals, strikes or other labor activities, criminal or terrorist activities of any kind or the threat thereof, overbooking or downgrading of accommodations, mechanical or other failure of airplanes or other means of transportation, or any failure of any transportation mechanism to arrive or depart on time.  If due to weather, flight schedules, or other uncontrollable factors you are required to spend additional night(s), you will be responsible for your own hotel, transfers, and meal costs. Baggage is entirely at customer’s risk. IN ALL OTHER CIRCUMSTANCES, INCLUDING WITHOUT LIMITATION WHERE THE EXCLUSIONS SET FORTH ABOVE CANNOT APPLY, BEYOND TIMES SQUARE’S LIABILITY IS LIMITED TO THE VALUE OF THE PURCHASED TRAVEL ARRANGEMENTS. IN ADDITION, YOU SPECIFICALLY AGREE THAT BEYOND TIMES SQUARE IS NOT AND WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL OR PUNITIVE DAMAGES EVEN BEYOND TIMES SQUARE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. 

13. Assumption of Risk. By engaging Beyond Times Square for the provision of services and/or goods, you understand and agree that there may be inherent risks of illness, physical injury or property damage. It is your sole responsibility to ask questions of the third party suppliers of such services or suppliers of goods. By participating in any services procured by Beyond Times Square or accepting any goods procured by Beyond Times Square, you understand and agree that, notwithstanding any other provision of these Terms, you assume all risks of loss, property damage or personal injury, including illness or death, that you may sustain and waive all claims that may arise as a result of participation in the services or receipt of the goods that you request Beyond Times Square to procure on your behalf or on behalf of your guests and others in your party.

14. Health and Special Requirements. It is your responsibility to ensure that you are aware of and comply with any health requirements, health advisories, or health travel restrictions applicable to your travel destinations and to ensure that you carry all necessary vaccination documentation. Beyond Times Square is not responsible for providing you with this information. Travel carriers and local authorities at travel destinations may require specific testing prior to boarding and/or upon arrival at your destination, including, but not limited to, a temperature check. You may be denied entry onto your carrier and/or entry upon arrival at your destination, or be required to self-quarantine at your destination and upon your return to the United States. You must comply with local government regulations. Additional costs are your responsibility. Check with the Center for Disease Control and Prevention for current information prior to and during your travel. www.cdc.gov. 

15. Severability.If any one or more of the provisions of these Terms are for any reason held to be invalid, illegal or unenforceable by a court or tribunal of competent jurisdiction, the remaining provisions of these Terms will be unimpaired and will remain in full force and effect, and the invalid, illegal or unenforceable provision will be replaced by a valid, legal and enforceable provision that comes closest to the intent of the underlying invalid, illegal or unenforceable provision.

16. Governing Law/Alternative Dispute Resolution.These Terms and any disputes arising out of these Terms or the services provided by Beyond Times Square shall be governed by the laws of the State of New York. In the event of any claim, except for one seeking emergency injunctive relief, the Parties agree to submit such claim to binding arbitration in New York, New York before one arbitrator of the American Arbitration Association pursuant to its rules set forth on its website, https://www.adr.org. Customer consents to the exclusive jurisdiction of a court of competent jurisdiction located in the County of New York, State of New York with respect to all claims for injunctive relief and confirmation or appeal of any arbitration award.